After Launching an AI Assistant, Log Incidents by Harm, Not Error Count
Error counts do not reveal consequence. Reconstruct AI incidents, quantify exposure, contain harm and verify that the failure pattern does not recur.
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Supplier Scorecards: Compare Total Performance Cost, Not Unit Price Alone
The cheapest supplier can cost more after defects, delay and inspection. Separate the measures, quantify supported impact and keep averages from hiding critical risk.
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